ABOUT OUR TRAINING

Our goal is to show your employees that the new key to success in business is the old lesson we should have learned in kindergarten: treat others the way you want to be treated. Whether or not employees are following the “Golden Rule” can be seen in the way they answer the phone, interact with colleagues, or dress for the office.

Some people believe “manners cost nothing”, but research shows this isn’t true. A recent customer care survey illustrated that 68% of customers changed service providers based on poor service and staff indifference. Only 14% changed because of product dissatisfaction. Adding manners to an employee’s skill set is an investment worth a second look! The Business of Manners training is designed to empower employees with “the rules of etiquette” along with a change in mindset as to why displaying proper manners is vital to their success and the success of the company. Our courses will improve your entire team, from upper management to sales and customer service.

The Business of Manners training is divided into four areas:

The Business of Life
Discovering the only person you compete with is yourself.

The Business of Communication
Mastering the skills of effective and professional interaction.

The Business of Dining (tutorial meal)
Handling business meals and social events with grace and ease.

The Business of Dress
Fashioning a professional appearance that says how much you care–about yourself, about your company, and about your customer.

Our training packages provide more information on creating a custom training for your business.